Terms and conditions

By using dpuniforme.com you accept these terms. If you do not agree with them, please do not use the site.

They also apply to every order you place with us, except where a written quote, contract or proforma invoice says otherwise. Where the two differ, what was specifically agreed in writing prevails.

The site is run by DRAPTEC d.o.o. Beograd, a company trading under the DP Uniforme brand.

Address: Vojvode Stepe 291, 11000 Belgrade, Republic of Serbia.

Company registration number: 17169637. Tax ID (PIB): 102595892.

Email: info@dpuniforme.com. Phone: +38163231221.

We design, sew and import uniforms and workwear for hotels, restaurants, casinos, spas, healthcare institutions and companies. Every job is made to the client’s specification — to the chosen model, fabric, colour and size list.

The site presents that work and gives you a way to reach us. It is not an online shop: there are no prices, no cart and no payments, and no goods can be bought through it.

The photographs show pieces we have made before. How a fabric shade looks on screen depends on your monitor and the light, so colour is always confirmed against a fabric sample before production starts.

An inquiry sent through the contact form, by email or by phone is not an order and binds neither you nor us. It is an invitation to talk.

Based on the inquiry we prepare a written quote with models, fabrics, quantities, prices and a production lead time.

A contract is formed only once you confirm the quote in writing — by email or signature. We do not begin production before that point.

Please make sure the details you give us are accurate. We cannot be responsible for the consequences of incorrect details — a wrong delivery address, or a wrong size list.

Before a production run we agree on the fabric sample and, where the order calls for it, on a prototype piece. This step exists so that you can see and handle what you are getting.

Sizes are set by measuring your team or against a size chart we provide. You confirm the per-piece size list in writing.

The approved sample, the approved size list and the approved embroidery or print artwork are what we then make the order against. Please take your time over them — cutting begins at the moment you sign off, and the fabric is cut to those measurements.

Changes after sign-off are possible only while production has not started, and may affect the price and the lead time.

Prices depend on the model, the fabric and the quantity, which is why they are not published on the site. Only the price in the written quote applies.

The minimum quantity depends on the model and the fabric and is agreed for each order; we state it in the quote.

Payment terms and dates are confirmed in the quote.

Unless the quote says otherwise, prices are in Serbian dinars, exclusive of VAT, and do not include delivery.

The goods remain our property until payment has been received in full.

The lead time is stated in the quote and runs from the day the order is confirmed, or — where a prototype is made — from the day you approve it.

A lead time can move for reasons outside our control: a fabric supplier running late, a break in transport, machine failure or force majeure. If that happens we tell you as soon as we know and agree a new date with you.

We deliver to the address on the order, by courier or in person. Risk of accidental loss or damage passes to you when the goods are collected or received.

If you do not collect a shipment within the period the courier allows, the cost of redelivery is yours.

Everything we make is goods produced to the client’s specification: to the chosen model, fabric and colour, to the confirmed size list and, in most cases, with your embroidery or print. We cannot offer such goods to another buyer.

For that reason we do not take finished goods back and do not exchange them — not for a change of mind, not for a change in headcount, and not for sizes you yourself set out in the confirmed list.

For distance contracts with a consumer this is expressly provided for by Article 37 of the Serbian Consumer Protection Act, which excludes the right of withdrawal for goods made to the buyer’s specification or clearly personalised. Our clients are, as a rule, companies and sole traders, to whom consumer protection rules do not apply in any case.

This rule does not cover faulty workmanship or a delivery that does not match the confirmed order — section 9 deals with that. We do not exclude or limit our liability for defects.

If you need an extra or a different size after delivery, we are glad to make it as a new order, at the prices applying at that time.

Faulty workmanship, a flaw in the fabric, a model sewn incorrectly or a delivery that does not match the confirmed order are our responsibility.

Please inspect the goods as soon as you receive them. Report visible defects and short deliveries within eight days of receipt, and hidden defects as soon as you notice them.

Send your claim to info@dpuniforme.com with the quote or delivery-note number, a description of the defect and a photograph. We reply within eight days of receiving it at the latest.

Where a claim is justified we put the defect right by repair or by making a new piece, at our cost. Where neither is possible, we refund the part of the price relating to that part of the delivery.

We do not accept claims for damage caused by improper care or washing contrary to the care label, for alterations not carried out by us, or for the ordinary wear of garments in use.

Where the client is a consumer within the meaning of the Serbian Consumer Protection Act, the statutory rules on conformity of goods apply, and nothing in these terms limits them.

The photographs, texts, logo, model drawings and the overall look of the site are ours, or we use them with the author’s permission. They are protected by copyright and trade mark law.

You may view the content, share a link and quote it with attribution. Taking photographs or texts in order to publish them elsewhere, in print or online, and using them commercially, is not allowed without our written permission.

Patterns, samples and solutions we develop for a client stay in our production records. Your logo, marks and any other material you send us remain yours — we use them solely to make your order.

By sending us a logo or artwork for embroidery and print you confirm that you are entitled to use it.

Please use the site in good faith and in line with the law.

Interfering with how the site runs, attempting unauthorised access, sending malicious code or harvesting content automatically (scraping) without our permission is not allowed.

Please do not use the contact form for unsolicited messages, advertising, or content that is unlawful or abusive. We delete such messages.

We collect data about site visitors solely in order to improve the experience of using the site and to answer your inquiry. We do not sell it and do not pass it to third parties for their own marketing.

What we collect, on what legal basis, how long we keep it and how you exercise your rights is set out in full in the Privacy policy, which forms part of these terms.

We work to keep the information on the site accurate and current, but we do not warrant that it is complete and error-free at all times. The content is informational and does not constitute a binding offer.

We do not warrant uninterrupted availability. The site may occasionally be down for maintenance or for reasons on the hosting provider’s side.

The site may contain links to other sites and embedded content (a Google map, for example). We are not responsible for how those work or for what they contain.

Our liability for damage is limited to the value of the order concerned, except where the law provides otherwise and except in cases of intent or gross negligence.

We may amend these terms when our processes or the applicable rules change. The current version is always published on this page, with the last-updated date at the top.

An order already confirmed is governed by the terms in force at the time it was confirmed.

These terms, and contracts concluded under them, are governed by the law of the Republic of Serbia.

We try to settle any disagreement by talking first. Failing that, the competent court in Belgrade has jurisdiction.

Where the client is a consumer, this does not affect their right to bring proceedings at their place of residence, or the option of out-of-court settlement of a consumer dispute before a body entered in the register kept by the ministry responsible for consumer protection.

For any question about these terms, write to info@dpuniforme.com or call +38163231221.

DRAPTEC d.o.o., Vojvode Stepe 291, 11000 Belgrade, Republic of Serbia.